Due to heavy sale load & low stock, all orders with Frizz tamers will be delivered within 7 working days, rest within 3 working days

Due to heavy sale load & low stock, all orders with Frizz tamers will be delivered within 7 working days, rest within 3 working days

Refund Policy

COMMON QUESTIONS

Our Refund Policy Allows You To Exchange Or Refund A Product In Two Cases:

The Customer Received A Wrong Product

• If A Wrong Product Is Delivered To The Customer, We Will Get It Picked Up For Free.
• Once The Wrong Product Is Received By Us, We Will Dispatch The Correct Product Or Refund The Amount Within 7 Working Days.

The Customer Received The Desired Product But Still Wishes To Exchange Or Avail Refund

• In This Case, The Customer Will Dispatch Us The Product And Bear The Courier Charges.
• The Product Should Be Unused And The Packaging Should Not Be Damaged.
• The Product Should Be Sealed In Its Original Product Packaging.
• The Refund Request Should Be Made Within The First 7 Days Of Receipt Of The Delivery Package.
• We Will Expedite Exchange Or Refund Once We Have Received And Inspected The Product.
• Once The Product Is Received By Us, We Will Expedite Exchange Or Refund.

The Customer Receives Damaged Goods

• Customers May Claim Refund If They Receive Damaged Goods However They Must Provide Video Proof Of This.

• Customers Are Advised To Make Video While Unwrapping And Unboxing Their Product From Delivery Packaging. This Video Will Be Used As A Proof That Customer Received Damaged Good.

• If Video Proof Is Not Provided Or Video Is Made After The Product Has Been Unboxed Then Customer Will Not Be Entitled To A Refund.

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