Common Questions

Our refund policy allows you to exchange or refund a product in two cases:

• If a wrong product is delivered to the customer, we will get it picked up for free.
• Once the wrong product is received by us, We will dispatch the correct product or refund the amount within 7 working days.

• In this case, the customer will dispatch us the product and bear the courier charges.
• The product should be unused and the packaging should not be damaged.
• The product should be sealed in its original product packaging.
• The refund request should be made within the first 7 days of receipt of the delivery package.
• We will expedite exchange or refund once we have received and inspected the product.
• Once the product is received by us, we will expedite exchange or refund.

• Customers may claim refund if they receive damaged goods however they must provide video proof of this.

• Customers are advised to make video while unwrapping and unboxing their product from delivery packaging. This video will be used as a proof that customer received damaged good.

• If video proof is not provided or video is made after the product has been unboxed then customer will not be entitled to a refund.