COMMON QUESTIONS
Our Refund Policy Allows You To Exchange Or Refund A Product In Two Cases:
• If A Wrong Product Is Delivered To The Customer, We Will Get It Picked Up For Free.
• Once The Wrong Product Is Received By Us, We Will Dispatch The Correct Product Or Refund The Amount Within 7 Working Days.
Note: All complaints must be reported within 7 days of delivery through our customer support team to ensure proper validation and resolution.
• In This Case, The Customer Will Dispatch Us The Product And Bear The Courier Charges.
• The Product Should Be Unused And The Packaging Should Not Be Damaged.
• The Product Should Be Sealed In Its Original Product Packaging.
• The Refund Request Should Be Made Within The First 7 Days Of Receipt Of The Delivery Package.
• We Will Expedite Exchange Or Refund Once We Have Received And Inspected The Product.
• Once The Product Is Received By Us, We Will Expedite Exchange Or Refund.
• Customers May Claim Refund If They Receive Damaged Goods However They Must Provide Video Proof Of This.
• Customers Are Advised To Make Video While Unwrapping And Unboxing Their Product From Delivery Packaging. This Video Will Be Used As A Proof That Customer Received Damaged Good.
• If Video Proof Is Not Provided Or Video Is Made After The Product Has Been Unboxed Then Customer Will Not Be Entitled To A Refund.
Note: All complaints must be reported within 7 days of delivery through our customer support team to ensure proper validation and resolution.
Pakistan’s fastest growing organic hair-care brand built on a mission to make hair care safe and natural since 2020 using pure, gentle botanicals you can trust.
Pakistan’s fastest growing organic hair-care brand built on a mission to make hair care safe and natural since 2020 using pure, gentle botanicals you can trust.